I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, I have provided then you should inform me immediately, so that I can do my best to resolve the problem. If you would like to make a formal complaint, then you should do so and I will provide you with my formal complaints procedure. Making a complaint will not affect how I handle your case on your behalf.
The Legal Ombudsman can help you if I am unable to resolve your complaint. They will look at your complaint independently and it will not affect how I handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complain, and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them. Visit: www.legalombudsman.org.uk. Call: 0300 555 0333 between 9.00 to 17.00. Email: email@example.com. Or write to: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour? The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.